À l’eau Natation • FAQ

Frequently Asked Questions

Everything you need to know about our private at-home swimming lessons, how we operate, and our services.

Private at-home lessons Certified instructors

In Brief

✓ Lessons for all ages
✓ Flexible scheduling
✓ At home or municipal pool

Our Services

Lessons take place in your residential pool or at a municipal pool, depending on your preference.

From 6 months old for water familiarization. From age 3, most children can start learning to swim.

Yes, we offer lessons for beginner and intermediate adults.

30 minutes by default, with options for 45 or 60 minutes depending on age.

Schedule & Cancellations

More than 24 hours: free. Less than 24 hours: allowed once per session with valid reason.

Less than 15 minutes late: time may be recovered if schedule allows.

Yes, with at least 48 hours notice and depending on availability.

Weather

Yes, except in dangerous conditions such as storms or extreme cold.

The instructor determines if conditions are safe.

Payment

Payment is split into two equal installments via Interac or cash.

Only if using a municipal pool (entry fee for instructor).

You may cancel anytime, with a legal penalty applied.

Safety

Yes, all instructors are fully certified.

Safe environment, adult supervision, clean pool.

Private Lifeguard

From 3 to 5+ hours depending on your needs.

Typically 15–20 depending on pool size.

Provide shade + chair. We bring everything else.