Privacy Policy

1. What personal information do we collect?

Depending on your interaction with us, we may collect the following information:

• Your first and last name;
• Your email address;
• Your phone number;
• Your address or city, when necessary to provide our services;
• Information contained in a form, quote request, message, or appointment booking;
• Certain technical information related to your visit to the site, such as IP address, device type, browser, pages viewed, and the date or time of the visit.

We limit ourselves to the information reasonably necessary depending on the context.

2. Why do we use your personal information?

We may use your personal information to:

• Respond to your requests for information;
• Communicate with you about our services;
• Prepare a quote, proposal, booking, or client follow-up;
• Provide, manage, and improve our services;
• Ensure the proper functioning, security, and performance of the website;
• Comply with our legal, regulatory, contractual, or administrative obligations;
• Document our communications and keep records when necessary for our operations.

3. How do we obtain your consent?

When you voluntarily provide us with personal information, for example by filling out a form, writing to us, or requesting a quote, we consider that you consent to our using that information to respond to your request and manage our relationship with you.

When required, we will ask for additional consent before using your information for other purposes. You may withdraw your consent, subject to our legal and contractual obligations.

4. Do we disclose your information to third parties?

We do not sell your personal information. However, we may disclose it to service providers or partners who help us operate our website or provide our services, such as hosting, forms, scheduling, CRM, email delivery, payment, or analytics tools.

In such cases, we seek to limit the disclosure to what is necessary and to work with providers who offer reasonable guarantees of confidentiality and security.

We may also disclose information if required by law, if necessary to assert our rights, or to prevent, detect, or investigate a situation involving unlawful activity or security concerns.

5. Cookies, analytics tools, and similar technologies

Our site may use cookies, pixels, tags, or similar technologies to improve the user experience, measure site usage, understand page performance, and support certain marketing or tracking functions.

Depending on the site configuration, these technologies may collect technical information such as IP address, browser, visit duration, pages viewed, and certain actions taken on the site.

You can generally manage or block cookies in your browser settings. However, some website functions may be affected.

6. How long do we keep your information?

We retain your personal information only for as long as necessary for the purposes for which it was collected, subject to any applicable legal, accounting, tax, contractual, or administrative obligations.

When the information is no longer required, we take reasonable steps to destroy, delete, or anonymize it, depending on the context.

7. How do we protect your information?

We implement reasonable safeguards appropriate to the sensitivity of the information in order to reduce the risks of unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include technical, administrative, and organizational protections, such as access limitations, the use of secure platforms, password management, and certain backup or monitoring practices.

No system offers absolute security. We therefore encourage you to avoid sending unnecessary sensitive information through unsecured means.

8. Your rights

Under applicable laws, you may in particular request:

• Access to the personal information we hold about you;
• Correction of inaccurate, incomplete, or ambiguous information;
• Withdrawal of your consent in certain cases;
• The cessation of unauthorized use or disclosure, where permitted by law;
• Clarification on how your information is processed.

To exercise these rights, please contact the person responsible for the protection of personal information using the contact details below.

9. Information regarding minors

If our services concern children or teenagers, we expect a parent, guardian, or authorized person to provide the necessary information or participate in the process where appropriate.

If you believe that a minor has provided us with personal information inappropriately, please contact us so that we can review the situation.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, services, technological tools, or legal obligations.

The most recent version will be published on this page, with the update date shown at the top of the policy.